To see your shipping costs, just add the items you want to your cart and start the checkout process. You’ll see the shipping options before entering any payment details.

We only charge what it actually costs us to pack and ship your order — we don’t make any profit on shipping.

All orders are shipped via DHL Global Mail, ensuring fast, reliable, and fully trackable delivery. You will receive your package through your local postal provider.
Please note: product weights include a small multiplier to account for packaging, so the final shipping calculation reflects the true packed weight. This helps ensure your order doesn’t exceed the weight limit for the selected shipping method.
Shipping is free on orders over €80.

Yes, we ship worldwide.

As a company, we are not responsible for any import taxes, VAT, or customs duties charged outside the EU.

Orders shipped within the EU do not incur import duties or additional VAT.

We’ve received reports from customers in the United Kingdom and China that large orders may be subject to local VAT or customs charges. Please check your country’s import regulations in advance to avoid surprises.

Shipping times vary, but you should typically receive your order within 14 days after dispatch if you’re in the USA, Canada, or Australia. For most locations in Europe, delivery usually takes 7–10 days.

Please note that shipping times depend on the current workload of the postal service and may be longer during busy periods, for example, around the Holiday Season.

We aim to ship your order within 5 working days.

If a model needs to be printed, processing time is typically 5 to 7 days, which may extend the overall fulfillment time compared to items already in stock.

Please note that during periods of high demand, holidays, or unforeseen circumstances, production time may take up to 20 working days.

Packaging depends on the size and weight of the item.

Models are always carefully boxed and shipped to minimize the risk of damage during transit.

If your item arrives damaged, please contact us through our contact form as soon as possible.

If your item arrives with missing parts, please contact us through our contact form as soon as possible.

To learn how to return an order, please refer to our Return Policy. It explains the steps you need to take and what to expect from the process.

If you entered the wrong shipping address, please contact us as soon as possible.
We’ll do our best to correct it before your order is shipped.

Yes, contact us to discuss the available options, and we’ll do our best to make it happen.

Yes! We can print your custom miniature from an STL file.
Just contact us to discuss the details.

We print our models with a layer height of 30 μm (0.03 mm per layer).

After extensive testing, we’ve found that this setting offers the best balance between print quality and production efficiency.

We use Art Engineering High Toughness ABS-Like 3D Printer Resin, a premium resin specifically designed for printing miniatures. It’s stronger and more flexible than many standard resins, making it ideal for models that are frequently handled.

That said, even premium resin remains inherently brittle comparable to the plastic, please handle your 3D prints with care, a fall or impact could still cause damage.